Welcome to Kitty & Koi, your one-stop shop for pampering your furry and fishy friends! By using our website and placing an order, you agree to the following terms and conditions:
1. Our Products & Disclaimer
1.1 We strive to provide a wide variety of pet accessories. We describe our products and their intended use to the best of our ability. However, it is your responsibility as a pet owner to ensure the suitability and safe use of any product you purchase for your pet.
1.2 We are not liable for any injury, illness, or other harm caused to your pet by the use of our products.
2. Ordering & Payment
2.1 To place an order, you must be 18 years of age or older.
2.2 We accept various payment methods as displayed on the checkout page.
2.3 All prices are listed in USD and are subject to change. We will inform you of any price changes before processing your order.
2.4 You are responsible for any taxes or import duties applicable to your order.
3. Shipping & Delivery
3.1 We offer various shipping options displayed at checkout. Shipping times are estimates and may vary depending on your location.
3.2 We are not responsible for delays in shipping caused by factors beyond our control, such as weather events or carrier issues.
3.3 Risk of loss for damaged or missing packages during transit rests with the shipping carrier. We will assist you in filing a claim with the carrier if necessary.
4. Returns & Refunds
4.1 We accept returns of unused and unopened items within [Your Return Window] days of purchase. Please contact us for return authorization before sending any items back.
4.2 We will issue a full refund for the returned item's purchase price, excluding original shipping costs.
4.3 You are responsible for return shipping costs unless the return is due to our error.
5. Website Use & Content
5.1 The content on our website, including product descriptions, images, and logos, is protected by copyright and intellectual property laws.
5.2 You may not use any content from our website for commercial purposes without our written permission.
5.3 We strive to provide accurate information on our website. However, we are not responsible for any inaccuracies or omissions.
6. Limitation of Liability
6.1 TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO THE USE OF OUR WEBSITE OR PRODUCTS.
7. Governing Law & Jurisdiction
7.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction].
7.2 Any dispute arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in Lebanon.
8. Changes to Terms & Conditions
8.1 We reserve the right to modify these Terms & Conditions at any time. We will post the revised Terms & Conditions on our website.
8.2 Your continued use of our website following the posting of revised Terms & Conditions constitutes your acceptance of the changes.
9. Contact Us
9.1 If you have any questions about these Terms & Conditions, please contact us at support@kittyandkoi.com.
