Privacy Policy

Kitty & Koi respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and store your information when you use our website and services.

1. Information We Collect

We collect information you provide directly when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact customer service

This information may include:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (credit card details are not stored by us)
• Browsing history on our website (products viewed, items added to cart)

We may also collect information automatically through your use of our website, such as:

• IP address
• Device type and operating system
• Referring website
• Browsing activity on our website

2. Use of Your Information

We use the information we collect to:

• Process your orders and provide customer service
• Send you marketing and promotional communications (with your consent)
• personalize your browsing experience
• Analyze website traffic and usage trends
• Improve our website and services

3. Control Over Your Information

You have the following options regarding your information:

• Access and update your account information
• Unsubscribe from marketing communications
• Request deletion of your account (please note that some information may need to be retained for legal or business purposes)

4. Disclosure of Your Information

We may disclose your information to third-party service providers who help us operate our website and fulfill your orders.

We may also disclose your information if required by law or to protect the rights and safety of ourselves or others.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

6. Children's Privacy

Our website is not directed towards children under the age of 13. We do not knowingly collect personal information from children under 13.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the revised Privacy Policy on our website.

8. Your Consent

By using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@kittyandkoi.com .